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Problem :

I have the ASP application. When I try to click the particular link, some VB scripts should be executed and an ASP page should be shown, but I am getting following error:

Information Not Available.
The requested URL is rejected. Please consult administrator.
Your support is XXXXXXXXXXXXXXXXXXXXXX"

My IIS and event viewer logs are not showing any error messages.

This is happening only for some users, and working fine for other users.

What are the possible solutions for this error ?

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2 Answers

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Solution :

1)    Checking Firewall

The reason may be your http is being blocked by a firewall from F5 Networks called Application Security Manager (ASM). It produces messages following messages:

Please consult with your administrator.
Your support ID is: xxxxxxxxxxxx

So your application is trying to pass some data that for some reason ASM detects as a threat. So please give the support id to you network engineer to learn the specific reason.

2)    Cleaning Cookies and Cache

You can resolve it by cleaning up related cookies. Note that you don't have to    cleanup ALL your cookies. Also you need to clean up the related cache memory.

3)    Different Network

You can try from different network if it works.

4)    Different Browser

You can try from different browser if it works.

9 7 4
38,600 points
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Solution:

Pinpointing a direct cause of this problem is quite difficult as it appears quite randomly and it doesn’t provide any information about what might have caused it. It’s possible that the website is down for maintenance and that is something you need to rule out before troubleshooting.

Other causes include the over-accumulation of your browser’s browsing data which prevents it from opening the website you are trying to access. Also, there are settings inside Internet Options which may cause the problem and you should either try adding the problematic website to the Trusted Sites list or try removing it from the Managed Sites list.

Solution 1: Clear Cache and Cookies

The first solution is both easiest and most helpful as countless users have reported that simply clearing cache and cookies in the browser you are using manages to resolve the problem. Browsing data can accumulate quickly and it’s important to clear it every once in a while to prevent errors such as this one from occurring.

Google Chrome:

  1. Clear the browsing data in Google Chrome by clicking the three vertical dots in the top right corner of the browser. After that, click on More Tools and then Clear browsing data.
  2. To clear everything, choose the beginning of time as the time and select what data you wish to get rid of. We recommend you clear out the cache and cookies.
  3.  Restart your computer again and check if the same error still appears in your Google Chrome browser
Mozilla Firefox:
  1. Open the Mozilla Firefox browser by double-clicking its icon on your Desktop or by searching for it in the Start menu.
  2. Click on the library-like button located at the upper right part of the browser’s window (left from the menu button) and navigate to History >> Clear Recent History…
  3. There are quite a few options for you to manage now. Under the Time range to clear setting, choose “Everything” by clicking the arrow which will open the dropdown menu.
  4. Click on the arrow next to Details where you can see just what will be deleted when you select the Clear history option as the meaning is not the same as on other browsers and it includes all types of browsing data.
  5. We recommend you choose Cookies before you click on Clear Now. Wait for the process to finish and restart your browser. Check to see if the problem is gone now.
Microsoft Edge:
  1. Open your Edge browser by either clicking its icon at the taskbar or by searching for it in the Start menu.
  2. After the browser opens, click on the three horizontal dots located at the top right part of the browser and select Settings.
  3. Under Clear Browsing Data section, click on Choose What To Clear.
     4. Keep the first four options checked and clear this data. Check to see if the “The Requested URL Was Rejected. Please Consult           With Your Administrator” error persists!
 

Solution 2: Add the Problematic Website to Trusted Sited

If the problem only appears when trying to visit a single website and if you are sure that the website isn’t malicious, you can simply visit Internet Options in Control Panel and add the site to Trusted Sites to circumvent certain security checks. Follow the instructions below to do so!

1. Open Internet Explorer on your computer by searching for it on the Desktop or the Start menu. Click on the cog icon located in the top right corner. From the menu which opens, click on Internet Options to open a list on related connection settings.

2. If you don’t have access to Internet Explorer, Open Control Panel by searching for it in the Start menu or by using the Windows Key + R key combination, typing “exe” in the Run box, and clicking OK to run Control Panel.
 
3. In Control Panel, select to View as: Category at the top right corner and click on the Network and Internet button to open this section. Inside this window, click on Internet Options to navigate to the same screen as you would if you opened Internet Explorer.
 
4. Navigate to the Security tab and click on Trusted Sites. Paste the link to your problematic website and click the Add Make sure you include only the correct link.

5. After you add the site, make sure you disable the Require server verification option (https) for all sites in this zone option     under  the Websites.

6.  Exit Internet Options, reopen the browser where you experienced the error and check to see if the same problem still appears when trying to open that website.

Solution 3: Remove the Site from Managed Websites

If you have added the site into Managed Websites under Internet Options, you should consider removing it for the time being as the problem can easily be resolved if you do so. The website may be listed there for many different reasons so make sure you follow the steps below and hopefully resolve the problem!

  1. Open Internet Explorer on your computer by searching for it on the Desktop or the Start menu. Click on the cog icon located in the top right corner. From the menu which opens, click on Internet Options to open a list on related connection settings.
  2. If you don’t have access to Internet Explorer, Open Control Panel by searching for it in the Start menu or by using the Windows Key + R key combination, typing “exe” in the Run box, and clicking OK to run Control Panel.
  3. In Control Panel, select to View as: Category at the top right corner and click on the Network and Internet button to open this section. Inside this window, click on Internet Options to navigate to the same screen as you would if you opened Internet Explorer.
  4. Navigate to the Privacy tab and click on Sites. Check the Managed websites section for the problematic website, left-click to select it, and click the Remove button before clicking OK.
  5. Check to see if the “The requested URL was rejected. Please consult with your administrator” error still appears on Windows.
 
 
10 6 4
31,120 points

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