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Problem  :

I have currently inherited my webpage account for our office. But when I go to the logs in my webpage admin section it shows me the below error:-

“This page isn’t working is currently unable to handle this request. http error 500”

I was told by the previous user that all he did was to try to update the WordPress as advised, it then went completely blank and wouldn’t let him log back in. I have also tried almost everything to get it back up and running.

Does anyone know any solution on this issue?

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1 Answer

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Solution :

The internal server error 500 is often caused by the plugin or the theme function conflicts, so if you want to access your Dashboard then try to deactivate all the plugins. If you don’t have the access to your admin panel then try to manually resett your plugins here no Dashboard access is required. If that resolves your issue then just reactivate each one individually until you are able to find the cause.

If that does not resolve your issue then try to switch to the Twenty Seventeen theme just to rule-out the theme-specific issue. If you don’t have the access to your Dashboard then access your server via SFTP or FTP, or by the file manager in your hosting account’s control panel just navigate to /wp-content/themes/ and rename your directory of your currently active theme. This will solve your issue.

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