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Problem :

After the execution of my wix package from the bundle outputs the following error :

 "Product: avast update helper -- error 1316. the specified account already exists.”            .

How can the windows installer output such error code? I have tried to do the research on the issue but there is not much documentation available on it.

We previously released the product consisting of our single msi package, and now we are preparing for the upgrade which consists of our wix bundle containing our new version of current msi package. The product code and the filename between the original msi package and the update are unchanged.

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1 Answer

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Solution :

Please follow below approach to resolve your issue :

1. You need to fake the Microsoft site into thinking that your pc is not using Win10. I installed the Chrome add-in which allowed me to change my user-agent of my chrome browser to thinking I was on IE9 and on the previous version of windows: the Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; and Trident/5.0)

2. This will allow you to see your fixit button and to download a portable version of the tool.

3. I just downloaded and extracted it to my downloads library in the folder called fixitp.

4. I ran my Program_Install_and_Uninstall.diagcab utility which ran and allowed me to uninstall the successfully Asus SmartGesture program.

5. I then simply installed the fresh version of the ASUS's Smart Gesture from their site.

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