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Problem :

I have just upgrade from Magento (form key disabled) to the Now I cannot login to a backend. My error message is 'You did not sign in correctly or your account is temporarily disabled.'

I tried to reset my cookie domain, clear a cache and session from both server and browser and still there was no luck.

There are many posts that are concerning magento 2, but far less talking about the magento 1. Does someone with magento 1 had and solved above issue?

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2 Answers

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Solution :

Check the admin_role DB table data against the backup. The data in mine got erased due to the DB server crash.

This was a only way to resolve above issue for me.


Magento admin panel login message shows which are set in the admin session. Magento 1.9.X Mage::throwException() not working for the login message. So if you want to just check a exact error(Event if the wrong username & password) change in the file app/code/core/Mage/Admin/Model/Session.php as shown below

public function mylogin($username, $password, $request = null)
    } catch (Mage_Core_Exception $e) {
            Mage::helper('adminhtml')->__('You did not sign in correctly or your account is temporarily disabled.')

Every time it will show above message so instead of that set the error message as below.

public function mylogin($username, $password, $request = null)
    } catch (Mage_Core_Exception $e) {


9 7 4
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This happens when the cookie domain in the following directory is different from the actual site domain

System -> configuration -> Web. The on the main content goes to “Session cookie management”.

All the above parameters can be tweaked according to the user needs


There are three solutions to this problem;

Use commands:

Use these commands in PHPMyAdmin;

DELETE FROM core_config_data WHERE path=’web/cookie/cookie_domain’;

DELETE FROM core_config_data WHERE path=’web/cookie/cookie_path’;

Now try to log in.

Delete Var folder:

Delete everything from the var folder and then check whether it is working or not.

Replace .htaccess file:

Replace the .htaccess file with sample .htaccess file and try to log in to the admin folder.

Database table:

Check your admin role Database table against a backup. The data can be erased due to the database server crash.

Then as soon as you can log in to the system again. Set the correct cookie domain for each website or store.


For example; .example.com for example.com, www.example.com, and all other subdomains.


If you are using the n98-magerun, then the same functionality can be accomplished with;

n98-magerun config:delete web/cookie/cookie_domain

n98-magerun cache:clean config

I hope this will help to solve your problem.


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