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Problem:

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Which of the following statements is true of responding to social networking problems??

A) Deleting legitimate negative comments indicates that the site contains genuine user content.

B) Criticism of products on an SM site cannot be used for product development.

C) Responses to problematic content on the organization's SM site should be defensive.

D) Patronizing responses to comments from content contributors can generate a strong backlash.

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Solution:

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The correct answer is: Patronizing responses to comments from content contributors can generate a strong backlash.
  
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