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Problem :

I have very recently purchased my new iPhone. Now want to sync my iphone with the itunes. But I keep on getting below error :

“Itunes could not connect to this iphone. you do not have permission.”

I have also tried to read some of the solutions on it of people with the similar problems. I have also tried to update my OS to the MacOS high sierra 10.13.4. But I am still facing the same above error. I also have the MacBook Pro 13 inch. I have spent lot of time in fixing above error but unable to fix it as of now so looking for expert help in fixing above error.

4k points

2 Answers

1 vote

Solution :

I had also faced above error and after researching on it found fix on above error related to iphone. Please follow below procedure.

You need to go to your finder and then you can use the menu item Go > Go to Folder after that you need to copy a below text and paste it into your dialog box and then you need to press enter:


Then just unlock the device and after that try to connect it to your USB. Now you can double click on the MobileDeviceUpdater in a folder which has opened. It must notify you about the software update. After it install the update and now your iTunes will recognize your device.

17.2k points
0 votes


1. Trust your computer on your iPhone. At the time you connect your iPhone to your computer, a message will ask you to “Trust This Computer”. So, ensure that you have trusted your computer on your iOS device.

  1. Link to a stable network. Inspect the network connection and view in case it is accurately connected at the time you fail to connect your iPhone to iTunes.

  2. Restart Your Computer. only restart your computer to solve the iTunes won’t connect error.

  3. Inspect your iTunes version. Ensure that you have installed the latest version of iTunes on your system and you have updated your system.

  4. Update your iOS version. Many users told that update the iPhone to the latest iOS version can resolve the iTunes not connecting iPhone problem.

  5. Uninstall and reinstall iTunes on your computer. This easy method have performed for many iPhone 11 users to solve the “iTunes could not connect to this iPhone. You do have permission” problem.

  6. Attempt another Apple USB cable. You can attempt a new Apple USB cable to see in case the USB port is working accurately.

  7. Disable the restrictions on your iPhone. Many users have fixed parental monitores on their iPhone, and this may reason the iPhone won’t connect to iTunes problem. You require to inspect in case you have applied the restrictions feature on your iPhone. In case so, only disable the restrictions on your device: Open “Settings” on your iPhone > Choose “Screen Time” > Tap on the “Content & Privacy Restrictions” option > Disable it.

  8. Update Apple USB Driver. In case the process above are still not performing, maybe you can attempt to inspect and update Apple USB driver on your computer: Reconnect the iPhone to the PC. In case iTunes opens, close it > Right-click the Windows Start button, choose Device Manager > Tap on the Portable Devices and right-click on Apple iPhone and select Update driver > Select the option –  Seek automatically for updated driver software. After the seeking and installing complete, go to Settings on computer > Update & Security > Windows Update and confirm that no other updates are available.

12.8k points
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